Did you read my last blog? Did I fucking stutter when I said what I wanted when I went into that Bell store???
I don't think so...
So here's the thing... you buy the Blackberry, they sell you the plan...whatever he said was the best plan...they send you off warning you that it can take up to 24 hours HOURS before you get access to the internet. Then you need to register online...here's the address...enter the PIN and this other fucking number...here it is on the box. They idiot proofed it with highlighters and little stars. I was good to go.
But the Blackberry wasn't.
I got an error telling me to contact my service provider. So I tried. Emailing Bell didn't work...got another error. After spending 10 minutes answering all their damned questions, I got that error. So this isn't going to get resolved easily...now I have to get on the phone and answer some damned machine's 20 questions before I get to their technical department...where I'm transferred from one fast talking IT person to another.
Are you still with me...cause I'm pissed here and I'm just spewing it out....
Turns out...get this...that the salesman sold me the wrong plan. What do you mean 'wrong plan' you ask? Well, let me tell you. Apparently, the data portion of the plan is suitable for IPhones or other gidgets, but not Blackberry's.
Not Blackberry's.
Now, I'm beyond agitated and clearly into pissed mode.
So, I say to the technician....you're telling me that I haven't been able to use my Blackberry because the guy that sold me the Blackberry sold me the wrong PLAN to go with the Blackberry, and YOU can't just fix it?
That's right m'am, he made a mistake, and only customer service can fix it, tomorrow, they are closed now. All I have to do is call back tomorrow.
Now get this....
He goes on to give me instructions on what I need to do to reset my Blackberry once they give me a new plan. Customer service at its fucking finest right here...
Holy fuck I'm snapping again just writing this out.
Breeeeathe......
I stop the dude, and ask if, through gritted teeth (my dentist also loves me), if I take the Blackberry back to the store, will they do what needs to be done so that I can walk out of the store with a Blackberry that does everything it's supposed to do?
Yes m'am.
Now I really get to call bullshit. Because while I don't speak IT, I'm not a complete idiot. I remember the part about it taking up to 24 hours before you get internet, and I say so. Buddy starts yammering on about how that is beyond their control blah, blah, blah...doesn't even GET the fact that I just called bullshit on him .. which takes all the fun out of it.
I tell him to keep his instructions, I won't remember them anyways. And here's my plan.
See, I have to go back on the PATH, which is the underground maze I'm NOT familiar with yet, and FIND the Bell store. And I have to do so with 2 little boys that hate shopping in tow. So by the time I get there, I will have completely morphed into Crazy Woman.
I will find that salesman, and I will make him fix my phone. And there will be an 'I'm sorry we are such gigantic asses' credit for the loss of time I should have had with a fully functional device. And oh no, they will not want me coming back a third time if, after 24 hours has passed, and the Blackberry is still not working properly.
Oh there had better not be a line up. I will set those boys of mine loose in that store...
At this moment, I'm missing the rotary phone. All you had to do was plug that fucker in.
I don't give a shit if someone screws up, but make me do all the fucking legwork so they can fix it??? Holy fucking mother of all pains in my ASS!!!!
No wonder I drink....
And dayammm, I may not speak IT, but I can speak trucker fluently when motivated.
